Privacy Policy

At Viva Core Pilates Studios & Specialist Support (a trading name of Viva Core Wellness Ltd), your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect the personal information you provide when using our website, services, or engaging with our brand.

1. Information We Collect

We may collect the following types of personal information:

• Personal details: such as your name, email address, phone number, and postal address when you sign up to our mailing list, book a service, or submit a contact form.
• Health information (where applicable): as part of the booking process, we ask for health information relevant to the services we provide. This information is treated as confidential and used only for the purpose intended.
• Usage data: including your IP address, browser type, device information, pages visited, and time spent on our site via cookies and analytics tools.

2. How We Use Your Information

Your information is used solely to:

• Respond to enquiries and provide requested services
• Send you relevant emails (with your consent)
• Improve our website and services
• Manage customer relationships
• Comply with any legal obligations

We do not sell or share your personal information with third parties for marketing purposes.

3. Cookies and Tracking Technologies

We use cookies to enhance user experience, analyse website traffic, and personalise content. You can modify your browser settings to decline cookies if you prefer. See our Cookie Policy for more.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.

5. Your Rights

You have the right to:

• Access, correct, or delete your personal data
• Withdraw consent at any time (e.g. unsubscribe from emails)
• Request information on how your data is processed

To exercise any of these rights, please contact us at data@vivacore.co.uk or use our contact form.

6. Third-Party Services

Our website may contain links to third-party sites (such as payment processors, marketing tools, or scheduling platforms). We are not responsible for the privacy practices of these external sites and encourage you to review their policies. We take measures to review that the sites we engage with have appropriate data and privacy policies in place.

7. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal data from minors without verifiable parental consent.

8. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date. Continued use of our website implies acceptance of the updated terms.

9. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Viva Core Wellness Ltd
Email: data@vivacore.co.uk
Website: www.vivacore.co.uk